COVID-19 Frequently Asked Questions

What do I do if I need to drop a class due to COVID-19?  

While most students will be able to transition to an online or remote platform to complete their courses this semester, we understand it may be difficult or impossible for others.  If you should need to adjust your spring enrollment, there are four options available to you. 

 

1. Extension of Pass/No Pass Deadline - You may request a change to the grading basis of your course(s) through the end of the semester. Before changing to Pass/No Pass grading, we encourage you to meet with a counselor to learn if this option is best for you. By changing the grading basis from a letter grade (i.e. A, B, C) to a Pass/No Pass (P/NP) you can limit the impact of the course outcome on your Grade Point Average (GPA). By earning a grade of ‘C’ or better you will be issued a grade of ‘P’. The ‘P’ grade will give you credit for passing the course but will not factor into your overall GPA. If you do not end up earning a ‘C’ or better, you will be issued a grade of ‘NP’ (No Pass).  While you will not earn units for a No Pass, it will not factor into your GPA as a ‘D’ of ‘F’ grade would, nor will the No Pass grade be counted towards progress probation or dismissal if it is due to Covid-19 related reasons.  If you choose this option, submit the Petition for Pass/No Pass via email to registration@mendocino.edu no later than May 22, 2020.  Financial Aid students should not be adversely affected.  

 (Note: While the Chancellor’s Office is in discussion with the CSU’s and UC’s the potentially adverse transfer implication of a pass or no-pass grading option remain in effect). 

 

2. Withdrawal – You can use MyMendo to withdraw from your course. This will result in a W notation on your transcript and will calculate towards probation or dismissal statuses.  You can select this option through April 24, 2020 for full semester length courses. Please check with Admissions and Records for short-term class deadline dates.  Financial aid repayment and SAP regulations may apply.  

 

3.  Excused Withdrawal (EW) - Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  A notation of EW will be noted on your transcript, but will not affect your GPA or calculate toward probation or dismissal statuses.  A refund will be given to you with this option.  If you are a financial aid recipient, this is your best option! The federal government passed the CARES Act, which allows withdrawal without repayment issues or Satisfactory Academic Progress (SAP) consequences, along with several other benefits for financial aid students.  

 

4.  Withdrawal with Refund – This option is available when there is a natural disaster beyond the control of the student. You can petition to have the withdrawal (from option 1 above) removed from your record and receive a refund.  Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  This option removes the course from your record as though you had never enrolled.  If you are a financial aid recipient, this is not a recommended option! If you have no record as though you were not in classes, you may not have established eligibility for financial aid. If you choose this option, you may be required to repay all the financial aid you received.   

 

Before requesting Pass/No Pass grading or dropping your course, please make certain the choice you make is best for your circumstances.  If any of the following apply to you, please connect with staff in the program to ensure you have all the information needed to make the best decision for you.  

 

Dual Enrollment and Middle College Students  

If you are a dual enrolled or Middle College student, please check in with your high school counselor before withdrawing from your Mendocino College courses.  

 

EOPS  

Withdrawals at this time will not impact your EOPS eligibility. Continue to meet with your EOPS counselor or staff to discuss changes to your schedule. Please visit https://www.mendocino.edu/eops-online or email eops-mc@mendocino.edu  to connect with EOPS staff.   

 

Financial Aid  

For more information on how withdrawals may affect your financial aid, connect with Financial Aid Office staff at: https://www.mendocino.edu/financial-aid-onlinefinancialaid@mendocino.edu or 707-468-3110  

 

First Year Institute (FYI)  

Withdrawals will not impact your status with FYI.  To contact an FYI staff person, or make an appointment with your FYI Counselor, please call or text 415484-5953 or email fyi@mendocino.edu.  

 

Graduation or Transfer Requirements  

Please meet with your counselor to discuss any impact Pass/No Pass Grading or a withdrawal may have to your graduation or transfer requirements.  To contact a counselor, please visit www.mendocino.edu/counseling-online or call 707-468-3048.  

 

International Students  

If you are an international student, you are expected to maintain a full course of study.  Please contact Admissions and Records staff at international@mendocino.edu to receive guidance on the consequences of withdrawing before withdrawing from any classes. 

 

Veterans and Dependents Using Educational Benefits  

Please contact the Veteran Resource Center to discuss any spring enrollment changes.  Staff can be reached via email at veterans@mendocino.edu.   

Are there any changes to the admissions process or dates while dealing with COVID-19?  

At this time, there are no changes to admissions and registration dates. Students may register through their MyMendo account during the priority and open registration periods. A list of important registration dates can be found by visiting: https://www.mendocino.edu/admissions/registration/registration-dates

Are there any changes to fees for the spring semester as a result of campus/ service closures?  



There are no changes to fees for the spring 2020 semester.  

 

Are refunds available for students who wish to withdraw from classes?  

Two options are available so that students may petition to withdraw and receive a refund of fees: 

  • Excused Withdrawal (EW) - Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  A notation of EW will be noted on your transcript, but will not affect your GPA or calculate toward probation or dismissal statuses.  A refund will be given to you with this option.  If you are a financial aid recipient, this is your best option! The federal government passed the CARES Act, which allows withdrawal without repayment issues or Satisfactory Academic Progress (SAP) consequences, along with several other benefits for financial aid students. 
  • Withdrawal with Refund – This option is available when there is a natural disaster beyond the control of the student. You can petition to have the withdrawal (from option 1 above) removed from your record and receive a refund.  Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  This option removes the course from your record as though you had never enrolled.  If you are a financial aid recipient, this is not a recommended option! If you have no record as though you were not in classes, you may not have established eligibility for financial aid. If you choose this option, you may be required to repay all the financial aid you received. 

 

How are Financial Aid deadlines impacted by the COVID-19 changes?  

No deadlines have been impacted. 

 

How do I return rented textbooks to the Mendocino College Bookstore?

Students are receiving communication directly from the Bookstore (Follet) with information on how to return rented textbooks. The preferred method is via mail with a provided shipping label from the Bookstore. For more information, please check your student email for communication from Follet. For additional questions regarding the Bookstore, please email: mcbookstore@mendocino.edu

How to submit Financial Aid documents/forms for verification; forms that require in person submission - how will they be handled?  

Forms can be submitted by mail (Attn: Financial Aid, Mendocino College 1000 Hensley Creek Road, Ukiah CA 95482) or by scanning and emailing them as an encrypted attachment to, financialaid@mendocino.edu. Any emailed documents received by Financial Aid not encrypted are sent at the student’s risk. For instruction on how to encrypt documents visit: https://www.mendocino.edu/student-services/financial-aid/financial-aid-forms 

Currently, V4 and V5 verification documents must still be submitted in person or be completed with a notary. We are expecting guidance from the Department of Education soon. If we are requiring a V4 or V5 verification from you, please contact our office.  

 

How will my Satisfactory Academic Progress (SAP) be affected since course have been moved online?

The format of the course does not affect SAP. Withdrawing due to COVID-19 and selecting the Excused Withdrawal option will not affect your SAP. 

 

What are withdraw impacts on financial aid (R2T4)?  

Students who withdrawal due to COVID-19 and select the Excused Withdrawal option will not owe financial aid funds back. 

 

How is my Work Study affected? 

Students who are currently receiving Federal Work Study and EOPS Work Study will continue to be paid. Please make sure you submit a timesheet to your supervisor by the deadline. 

 

Veterans Benefits - will classes moving online impact military benefits? 

Per Senate Bill 3503, conversion of classes to an online format will not affect VA educational benefits. 

 

What happens to Veteran’s housing stipend? 

Per Senate Bill 3503, the housing stipend will be paid at the usual rate for the spring 2020 term, even if all classes have moved to an online format. 

 

What if classes aren’t approved by the state so military benefits won’t cover the class? 

All Spring 2020 classes at Mendocino College are currently approved. 

Will summer or fall registration be impacted?  

Due to COVID-19, Mendocino College has decided to offer online courses only for the summer semester. We have a number of summer classes available for viewing now, which you can see by going to https://service.mendocino.edu/student/courses

Open registration begins April 25, students with priority registration can begin registering on April 20. You can register for classes by visiting https://my.mendocino.edu/. (For guidance on how to register through MyMendo, please visit https://www.mendocino.edu/mymendo).

Additionally, we will be moving forward with both online and on-ground courses for the fall 2020 semester. Students will be able to begin registering for the fall in the first week of May. For more information on registration dates, please visit: https://www.mendocino.edu/a…/registration/registration-dates. Please be assured that we will continue to monitor the advice of public health officials in the coming months regarding social distancing and will make adjustments to on-ground offerings if needed.

What is the impact to college events and activities?  

All campus events and activities have been cancelled until further notice. Once we hear from public health officials that it is deemed safe to re-open our campus to the public we will update our events listing on our website with any events that have been rescheduled: www.mendocino.edu/events

We incredibly disappointed we will not be able to celebrate our student's accomplishments together through our traditional commencement ceremony this spring.  We will be rescheduling commencement as soon as we are able to safely gather in large groups.

What resources are available if I am having technical issues? 

Mendocino College offers several student support services online in order to help you succeed with your educational goals! Take a look at our Online Resources page for a list of resources currently available during the COVID-19 closures. 

If you need technical assistance, you can contact the IT Helpdesk by emailing it-help@mendocino.edu, visiting the Help Desk on the web or calling 707-468-3000 x.4100 and leaving a message. The IT Team will be happy to help you! 

How do I reset my college email password?  

If you need technical assistance, you can contact the IT Helpdesk by emailing it-help@mendocino.edu, visiting the Help Desk on the web or calling 707-468-3000 x.4100 and leaving a message. The IT Team will be happy to help you! 

What if I don’t have internet access? 


 

  • Comcast announced that they're providing the first two months of service free for their Internet Essentials program. The program designed to give low-income households basic high-speed Internet service for $9.95/mo is front-loading two free months in order to support people impacted by COVID-19. After the first two months, the customer can cancel the service and not owe any additional fees, or continue and pay the $9.95/mo regular rate. This could help Mendocino College students without Internet participate in online classes. More information is available at https://www.internetessentials.com/covid19. This is not a product endorsement, we're simply passing on information about the program. 
  • Students can also search for free WiFi access in their area by visiting: http://wifi.xfinity.com/ 
  • The City of Ukiah has has public WiFi at the Civic Center, Ukiah Valley Conference Center, Municipal Golf Course, and Municipal Airport. 
  • Yelp lets you search for "free Wifi" to see listings of businesses that provide it. 
  • The parking lots at each Mendocino College location have wifi coverage so that students can access the network from their cars. The bandwidth on the MendoOpen network has recently been increased from 1.5Mbps to 6.0Mbps to give students more access when they connect. Check our campus hours before exploring this option by visiting www.mendocino.edu/announcements as our Ukiah campus gate is locked when no essential personnel are on campus.

What if I don’t have access to a computer?  

Students who don't have access to a computer can ask their instructor to recommend them for a Chromebook to loan for the rest of the semester. 

Are ADA technical resources available for students and, if so, how do they get access to them? 

Yes! Please contact our Disability Resource Center by visiting: https://www.mendocino.edu/disability-resource-center 

Is campus closed or open? Are certain student services, buildings or departments open to students? 

Please visit www.mendocino.edu/announcements for details about current Mendocino College facility hours. Most departments can be reached remotely during normal business hours, visit www.mendocino.edu/online-resources for a directory.